Analytics and reporting dashboards

The analytics page gives any role with reports.view (Credit Managers, Branch Managers, and Administrators) a live view of loan production, cycle time, stage timing by officer, credit quality, operations, and member health. Every section reads a single shared date range at the top of the page, and the numbers reflect the current state of your workspace each time the page loads. All data is scoped to your credit union’s workspace, so you never see another credit union’s data. The default range is the last 12 months. A badge on the page notes that every monetary figure is in Jamaican dollars (JMD). Required role: any role with reports.view. Credit Managers and Administrators see all branches; Branch Managers see only their own branch. To open analytics, navigate to Dashboards → Analytics (the page is titled Loan production). Without reports.view you are redirected back to your dashboard.

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Branch scoping

The analytics page respects your role’s branch access:

• Credit Managers and Administrators see data across all branches.
• Branch Managers see only the metrics for their own branch. Loans and members from other branches are excluded from every chart, total, and CSV export.

This scoping is automatic. You do not set a filter, and a Branch Manager cannot reach another branch’s data regardless of the date range selected.

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The six panels

The Analytics page stacks six panels in this order: Production, Cycle time, Stage timing by officer, Credit quality & pricing, Operations & compliance, and Members. Each loads its own data against the shared date range and each has its own drill-down and CSV export.

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Production panel

The Production panel is the page’s headline section and the title of the page itself. It opens with five KPI tiles: Below the tiles:

• Production volume over the selected period, with a metric toggle between Applications and Disbursed, auto-bucketed by day, week, or month.
• A drillable application funnel showing how many loans reached each stage: Created → Submitted → Approved → Disbursed → Filed. Click a stage to open the list of loans in it.
• A loan mix segmented bar breaking volume down by loan type (Unsecured, Cash secured, Auto, Mortgage). Click a segment to drill into those loans.

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Cycle time panel

Shows how long loans spend in each stage of origination. Use it to find where applications stall. The on-screen tile labels are below. A stage-dwell bar chart shows the average days applications spent in each stage. Only closed segments are counted (stages the loan has already left).

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Stage timing by officer panel

Cycle time tells you how long a stage takes on average. This panel tells you who was holding the loan, and for how long. It answers a manager’s question directly: this application sat two days with the Credit Officer, then three hours with the Adjudicator, and here is who they were. A loan is credited to a stage from the moment it enters until someone advances it, and the officer who advanced it is the one who held it. The current open stage is held by whoever it is assigned to now. The cohort is loans created in the selected date range. The panel has two views. Time in each stage, by officer. A table grouped by officer, so each person appears once with their stages nested underneath. For every stage they worked you see the loans handled, the average time, and the p95. Search by name, filter to one stage or one role, and sort by most total time, most loans, or slowest single stage. Click any stage row to open the loans that officer handled in it. Rows with fewer than three loans are dimmed, so a single slow outlier does not read as a pattern. Per-loan timelines. Each loan drawn as a single bar, split into segments sized by how long it sat in each stage and coloured by stage, with the officer’s name and the duration on each segment. A legend names the colours. Search by loan ID or member, filter to loans that passed through a stage, and sort slowest, fastest, or newest first. Click any segment to open that one loan’s full breakdown: every stage in order, who held it, the dates it entered and left, and how long it took. Durations roll to whole units a manager actually reads, so a stage shows as 13d or 3h rather than 13.3d, while quick steps stay in minutes and seconds. Like every panel on this page, it needs reports.view, so Credit Managers, Branch Managers, and Administrators see it, and a Branch Manager sees only their own branch. It has its own Export CSV, which writes one row per stage per loan.

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Credit quality & pricing panel

Helps you understand the risk profile and pricing of the loans your credit union writes. Its four KPI tiles are Weighted-avg rate, Override rate, Approval rate, and Decisions.

• Weighted-avg rate, the amount-weighted average interest rate across loans created in the period. The override rate wins over the computed rate where one is set.
• Override rate, the share of loans in the period where a manual rate override was set.
• Approval rate (approved share of decided) and the total number of decisions recorded in range.
• A risk-band distribution across R1 to R5, where R1 is the lowest risk and R5 the highest.
• A decision-outcomes breakdown of Approved, Declined, and Info requested.

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Operations & compliance panel

Tracks the health of disbursement settlement and the compliance gates that protect it. It reads from the disbursements executed in the selected period, not from application status. Its five KPI tiles are: Below the tiles, a settlement-status segmented bar covers every executed disbursement, split across Scheduled, Sent, Cleared, Returned, Failed, and Reversed. Click a slice to drill into the loans behind that status. (Application status by stage lives on the Credit Manager dashboard as Pipeline by state, not here. Approval rate and pull-through are tiles on the Production panel.)

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Members panel

Tracks member growth and KYC (Know Your Customer) verification health. Its four KPI tiles are: Below the tiles:

• A KYC funnel across Unverified, In progress, Manual review, Verified, and Failed.
• A member-growth time series, auto-bucketed by day, week, or month.

Unlike the other panels, the member figures are not all range-bound. Total members, KYC verified, Pending KYC, and the KYC funnel count every current member regardless of when they joined. Only New members and the member-growth series respect the selected date range. Drill-downs on this panel open the member record rather than a loan.

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The Dashboards hub

Analytics is one of several dashboards. The Dashboards hub at /{tenantSlug}/dashboards lists every dashboard in the platform as a directory, marking each one open or locked for your role with a hint on which role unlocks it. From the hub you can reach:

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The My work dashboard

At /{tenantSlug}/my-work, My work is each officer’s personal home. It answers one question: what is mine right now, and what have I done lately. Every figure is pinned to your own sign-in, so one officer never sees another’s numbers, and it needs no special permission beyond a seat. A week, month, or quarter selector (default week) sets the period. Four signals sit across the top for every role: how many loans are waiting on you right now and how long the oldest has waited (the tile reads Needs your action for a Credit Officer and On your plate for the queue roles), the pipeline value of what you are holding, your average cycle time from claim to completion, and how many loans you touched in the period. Below them, a Completed block shapes itself to your role. A Credit Officer sees applications submitted, an Adjudicator sees approvals and declines, Securities sees resolutions, and Disbursement sees loans disbursed, each with a count and the net value where it applies, alongside a Returned to you counter for anything that bounced back. A recent-activity list shows your latest actions, the plate, touched, and completed tiles link into the matching loans, and an Export CSV button downloads your plate and completions.

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The Credit Manager dashboard

At /{tenantSlug}/admin/dashboard, the Credit Manager dashboard gives a workspace-wide pipeline view. A range selector (week, month, or quarter, via the ?range= query param, default week) drives three throughput tiles: Approved, Declined, and Disbursed this period. An Active loans tile counts everything not in a terminal state. A Pipeline by state breakdown lists each active state with a count and percentage bar, and each row drills into the matching loans list. When active loans are sitting with no owner, an unassigned backlog callout surfaces so the Credit Manager can route them. The page has its own full-pipeline CSV export.

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Per-queue dashboards

The Adjudication, Securities, and Disbursement dashboards are each the home page for the team that works that queue. They live at /{tenantSlug}/admin/adjudication/dashboard, /{tenantSlug}/admin/securities/dashboard, and /{tenantSlug}/admin/disbursement/dashboard. Each opens with KPI tiles and a per-day throughput sparkline, and each has its own team CSV export button.

• Adjudication: Pending decision, Approved this week, Declined this week, Avg time to decision, and a decisions-per-day sparkline.
• Securities: Pending reviews, Outstanding requests, Resolved this week, Reviews completed, Auto-skipped (unsecured loans routed past securities), and a requests-resolved-per-day sparkline.
• Disbursement: Awaiting disbursement, Disbursed this week, Total disbursed, Avg approval to fund, and a disbursements-per-day sparkline.

Each of these headers also carries an Audit trail button that opens the audit viewer pre-filtered to that team’s key event: Adjudication to adjudication.decision.recorded, Securities to securities.request.resolved, Disbursement to disbursement.executed. The Credit Manager dashboard’s Audit trail button opens the viewer unfiltered.

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Drilling into the numbers

Click any funnel stage, mix segment, chart bar, or settlement slice to open a drill-down drawer listing the loans (or members) behind it. The drawer is searchable and shows up to 50 rows at a time, so for a full extract use the CSV export instead.

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Exporting data

Every analytics panel has its own Export CSV button that exports the cohort behind that section. The columns differ per panel: Production exports loan ID, status, type, product, branch, member CIF and name, requested amount, term, and the created and submitted timestamps; Operations exports settlement, approval, and screening status plus gross, fees, GCT, and net-to-member; Members exports CIF, name, status, KYC status, and created date. The export respects your branch scope, so a Branch Manager’s export contains only records from their branch, and every export writes a reports.viewed audit event. The per-team dashboards each have their own export button too. A team export carries one fixed column set: Loan ID, Status, Loan type, Product code, Branch code, Member CIF, Member name, Requested amount (JMD), Term (months), Approval level, Submitted at, and Updated at. Each kind exports only the statuses that team works:

• Adjudication: ADJUDICATION, INFO_REQUESTED, APPROVED, DECLINED.
• Securities: SECURITIES, SECURITIES_ISSUE.
• Disbursement: DISBURSEMENT, DISBURSED.

CSV exports return up to 5,000 rows per download. If your date range produces more than 5,000 records, narrow the range and run multiple exports.

How often does analytics data refresh?

Analytics reflect the live state of your workspace. Each panel reloads its data when you navigate to the Analytics page or change the date range. There is no scheduled refresh interval. The numbers are current as of the moment the page loaded.