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The platform lets you attach documents directly to a member’s profile: identity documents, proof of address, income verification, collateral paperwork, and anything else needed to support origination. Every file is virus-scanned before it is stored. Uploads, deletions, and restores are recorded in the audit log. The Documents page also surfaces outstanding Securities document requests across the member’s loans, so you can see exactly what is still needed.
Upload the member’s identity documents before starting KYC verification. Having the TRN card or driver’s licence already on file gives reviewers everything they need without extra back-and-forth.

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Accepted file types and size limits

DetailRequirement
Accepted formatsPDF, JPEG, PNG, HEIC, and WebP
Maximum file size10 MB per file
Batch sizeUp to 25 files per upload, uploaded two at a time
File type validationThe platform checks each file’s actual content (magic bytes), not just its name or extension
The upload card on this page accepts the five formats above. The platform also accepts Word (.doc and .docx) and Excel (.xlsx) on the server side, but those types are not selectable from this upload form.
If an upload fails with an “Unsupported file type” error, confirm that the file is one of the accepted formats. The platform checks the actual file content, not just the file extension. Files disguised with a misleading name, for example an executable renamed to .pdf, are rejected during validation and the security scan.

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Document categories

The platform organises documents into nine categories. Select the correct category when uploading so documents are easy to find and so the loan origination workflow can locate them automatically when needed.
Primary identity documents issued by a government authority. Examples include the TRN card, national ID, passport, and driver’s licence.Upload the TRN card or driver’s licence before running KYC verification. These two subtypes appear directly on the member’s KYC page as supporting evidence; other ID_PRIMARY documents, such as a passport or national ID, do not surface there.
Supporting identity documents used alongside a primary ID. Examples include a voter’s ID, work ID, school ID, or an expired passport.
Documents that confirm the member’s current residential address. Examples include a utility bill, lease agreement, mailing-address bank statement, government letter, or insurance statement.
Documents that demonstrate income and ability to repay. Examples include a pay stub, tax return, employer letter, or audited financials.
Documents confirming the member’s employment. Examples include an employer letter or a contract of employment.
Member bank statements. Examples include current-account, savings-account, and credit-account statements.
Valuations for assets offered as security for a loan. Examples include a vehicle valuation, property valuation, or general asset valuation.
Insurance certificates tied to the member or the collateral. Examples include vehicle insurance, property insurance, and life insurance.
Any document that does not fit the categories above. Use this for supplementary materials requested during application or adjudication.

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Uploading a document

You need the members.documents.upload capability to add files to a member’s profile. Viewing those files requires the members.documents.view capability, held by the Credit Officer, Adjudicator, Securities, Disbursement, and Administrator roles.
1

Open the member's profile

Search for the member on the Members list and click their name to open their profile.
2

Open the Documents page

Click the Documents button in the profile header. You see the member’s current document library. If you hold the upload capability, an Upload documents card is shown inline on the page, along with any outstanding Securities document requests linked to their loan applications; there is no separate button that opens a form. A view-only actor sees the document library but not the pending Securities requests.
3

Select the document category and subtype

Choose the document category from the list, for example ID_PRIMARY or PROOF_OF_INCOME, then select the specific subtype that best describes the document, for example “drivers-license” or “pay-stub”. The correct subtype ensures the document appears in the right place during KYC review and loan processing. Every file in one batch shares the same category and label.
4

Choose the files

Drag files onto the card or use Choose files to upload to pick them. You can add several at once, up to 25 files in a batch. Each file must be one of the accepted formats and no larger than 10 MB.
5

Click Upload

Click Upload (the button reads Upload N files for a batch). The platform scans each file for viruses, verifies its content type, then stores it securely. Documents appear in the member’s library as each one finishes.
An upload can be rejected for several reasons beyond an unsupported file type: a magic-byte mismatch, a detected virus, or an invalid category-and-subtype pairing. Three abuse guardrails also apply. You can run at most 60 successful uploads per hour, a member can hold at most 100 active documents, and each workspace has a 5 GB storage quota. Hitting one of these shows an error such as “Upload rate limit reached”, “this member has reached the maximum number of active documents”, or “your workspace has reached its document storage quota”.

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Viewing documents

Every document in the member’s library is listed on the Documents page, showing the document name, category, upload date, uploader, and current scan status. Each row has two controls: a preview icon that opens the file in a new browser tab (the browser renders PDFs and images natively there) and a download icon that saves it to your computer. Viewing documents requires the members.documents.view capability, held by the Credit Officer, Adjudicator, Securities, Disbursement, and Administrator roles. The scan status badge on each row shows where the file is in its lifecycle:
  • Pending scan: the file is stored and awaiting its scan result.
  • Clean: the virus scan passed. With the current scanner a clean upload lands here right away.
  • Infected: the scan flagged the file.
  • Expired: the document has passed its retention window.
  • Archived: the document has been moved to archival storage.

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Deleting documents

Deleting a document requires the members.documents.delete capability. When you delete a document, it is marked as removed and hidden from the standard document list. It is not permanently erased. The file and its metadata are retained in full for regulatory audit purposes. Anyone with the members.documents.delete capability can restore a deleted document, as long as its file has not yet been purged. Once the file is purged after its retention period, the document cannot be restored. To delete a document, open the Documents page, find the document you want to remove, and click the trash icon on that row. The icon is visible only to actors with the delete capability. You are prompted to confirm, and a reason is required, at least three characters. Deleted documents stay visible to anyone who holds the delete capability, so they can audit what was removed; a “show deleted” toggle on the page brings them back into view. They are hidden from everyone else.