How a loan moves through the platform
Every application starts as DRAFT and ends in one of four terminal states: FILED (completed), DECLINED, CANCELLED, or DRAFT_ABANDONED. Between those bookends, the application passes through a series of states that track where it is and who owns it. A Credit Officer captures the application in DRAFT and submits it. A draft can be submitted only once the member’s KYC is VERIFIED. It becomes SUBMITTED, then ADJUDICATION when an Adjudicator picks it up. Once approved it becomes APPROVED, then moves to SECURITIES for collateral review, and from there to DISBURSEMENT for funding. After funds are released it becomes DISBURSED and finally FILED. Every loan passes through SECURITIES on its way to DISBURSEMENT. Unsecured loans have nothing to perfect, so they are auto-skipped through SECURITIES rather than jumping straight from APPROVED to DISBURSEMENT. Several states send the application backward. From ADJUDICATION an Adjudicator can move it to INFO_REQUESTED; it returns to DRAFT for the officer to update, and resubmitting routes it back through SUBMITTED to ADJUDICATION. From SECURITIES a structural collateral problem sends the file to SECURITIES_ISSUE, which the Adjudicator owns; the Adjudicator resolves it and returns the file to SECURITIES. Beyond these, an Adjudicator can send a file straight back to DRAFT, Securities can revert to DRAFT or back to ADJUDICATION, and Disbursement can revert to SECURITIES. A file can also be cancelled from SUBMITTED or from DISBURSEMENT. The full set of return and cancel paths is on the Workflow states page. No application is ever deleted. The platform preserves every record, including declined and abandoned applications, for your audit trail. For the full state machine, including every transition and who owns each state, see Workflow states.The four loan types
The platform supports four loan types, each with its own collateral requirements and form sections.| Loan type | Collateral | Use |
|---|---|---|
| Unsecured | None | Personal expenses, education, home improvements |
| Cash-Secured | Member’s savings account (up to 95%) | Lower-rate borrowing backed by deposits |
| Auto | Vehicle (make, model, year, valuation) | Vehicle purchase |
| Mortgage | Property (type, address, valuation, security type) | Home purchase, equity release, land |
Who does what
Four roles work together to move a loan from draft to disbursement.| Role | Responsibility |
|---|---|
| Credit Officer | Creates the draft, fills in all form sections, submits for adjudication, responds to information requests and collateral issues |
| Adjudicator | Reviews the submitted application, makes the approval or decline decision, requests additional information when needed |
| Securities | Reviews and clears collateral documentation for secured loans |
| Disbursement | Schedules and executes the release of approved funds to payees |
Loan ID format
Every application is assigned a unique Loan ID when the draft is created. The ID is built from three segments: the branch code, the loan-type code, and a 5-digit sequence number, joined by hyphens. For example, MDVL-AUTO-00042 is the 42nd Auto loan opened at the Mandeville branch.| Segment | Example | Meaning |
|---|---|---|
| Branch code | MDVL | The branch where the application was opened |
| Loan-type code | AUTO | The loan type (AUTO, UNS, CASH, MORT) |
| Sequence number | 00042 | 5-digit running count, per branch and loan type |
Explore the loan module
Creating an application
Step-by-step guide to filling in and submitting a new loan application.
Loan types
Requirements, collateral rules, and form sections for each of the four loan types.
Workflow states
Every status a loan can hold, who owns it, and what happens next.
Adjudication
How adjudicators review applications, make decisions, and request more information.
Loans are never deleted. Every application reaches a terminal status (FILED, DECLINED, CANCELLED, or DRAFT_ABANDONED) and is preserved for the audit record.